Refund Policy

Last updated: January 17, 2026

At Framlit, we want you to be completely satisfied with your purchase. This refund policy outlines how refunds are handled for our subscription plans and credit purchases.

💳Subscription Plans

Free Plan (Hobby)

Start with our free Hobby plan to try Framlit before upgrading. No credit card required. When you're ready, upgrade to Pro or Team for more credits and features.

Cancellation Policy

  • ✓Cancel anytime from your Profile page
  • ✓If you cancel, you retain access until the end of your current billing period
  • ✓Your credits are preserved even after cancellation
  • ✓Full refund available within 14 days of initial subscription if you have not used more than 20% of your monthly credits

Partial Refunds

If you have used more than 20% of your monthly credits, we may offer a prorated refund based on your remaining unused credits. Contact our support team to discuss your specific situation.

🔋Credit Top-up Purchases

Credit top-up purchases are non-refundable once credits have been added to your account. However, we understand that mistakes happen:

  • ✓If you accidentally purchased credits, contact us within 24 hours and we'll process a full refund (if credits are unused)
  • ✓Technical issues preventing credit use will be resolved or refunded

📧How to Request a Refund

To request a refund, please contact our support team:

Email:

[email protected]

Please include your account email, purchase date, and reason for the refund request. We typically respond within 1-2 business days.

⏱️Refund Processing Time

Once approved, refunds are processed as follows:

  • •Credit/Debit Card: 5-10 business days
  • •PayPal: 3-5 business days

Processing times may vary depending on your payment provider and financial institution.

⚠️Non-Refundable Cases

  • ✕Subscription refund requests made more than 14 days after purchase
  • ✕Accounts terminated due to Terms of Service violations
  • ✕Credit top-ups where credits have already been used
  • ✕Premium template purchases (one-time purchases are final)

Have questions about our refund policy?

Contact Support
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